Frequently Asked Questions
Expert answers for your diamond tooling and fabrication needs.
What is the typical shipping timeframe for heavy machinery?
Heavy machinery and large equipment typically ship via LTL freight within 3-5 business days. Transit times vary depending on your location, but most orders arrive within 7-10 business days.
Do you offer international shipping for diamond blades and tools?
Yes, we ship our high-quality diamond tools worldwide. International shipping rates and duties are calculated at checkout based on the destination country and total package weight.
What is your return policy for unused diamond bits?
We accept returns on unused and unopened products in their original packaging within 30 days of purchase. Please note that a restocking fee may apply to certain specialized equipment.
How do I know which diamond blade is right for my material?
Each product page features a material compatibility chart. Generally, soft bonds are used for hard materials like granite, while hard bonds are used for abrasive materials like asphalt or green concrete.
Do you offer bulk discounts for commercial contractors?
Absolutely. We provide tiered pricing and bulk discounts for large-scale projects and professional contractors. Please contact our sales team directly for a custom quote.
Are your diamond tools compatible with all major power tool brands?
Most of our blades, polishing pads, and core bits feature universal arbors and attachments (such as 5/8"-11 threads) compatible with major brands like Makita, DeWalt, and Milwaukee.